Privacy policy.

Introduction

This website is owned and operated by Madeleine Gates trading as Omoi Health (ABN: 79 670 137 863). If you require further information or have any questions, please contact Madeleine at hello@omoi.com.au.

This privacy policy provides to you information on how your personal information (which includes your health information) is collected and used within this practice, and the circumstances in which we may share it with others. We are committed to protecting your privacy as a client and customer, and we take this responsibility very seriously. If you have any concerns or questions about how your personal or sensitive information is being handled, please do not hesitate to contact us. We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth)(Privacy Act).

Why and when your consent is necessary

When you become a patient of this practice, you provide consent for Omoi Health to access and use your personal information so we can provide you with the best possible health care. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek consent from you to do this. If you do not provide this information we may be unable to treat you.

Why do we collect, use, hold and share your personal information?

This practice will need to collect your personal information to provide quality health care services to you. The main purpose for collecting, using, holding, and sharing your personal information is to thoroughly assess and manage your health needs. We also use it for administrative purposes of the practice, billing and for directly related business activities, such as payments, practice audits, and business processes.

What personal information do we collect?

The information collected about you includes your:

• name, date of birth, postal address, email, contact details and occupation.

• medical information including presenting complaint, medical history, current and previous medications, known allergic reactions, adverse events, immunisations, past and family history, relevant lifestyle history, risk factors, findings from pathology tests or other investigations.

• your preferences and interests including future topics, products or services that may interest you

• data gathered by Google Analytics such as pages browsed to improve the usability and appeal of the website.

Sensitive information that is collected such as contact details and medical history is so we can provide you with our services and to ensure we are providing you with the best possible care. This information is collected via emails, intake forms and on the practice management software Simple Clinic, and is securely stored on a password protected computer.

Dealing with us anonymously

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

How do we collect your personal information?

This practice may collect your personal information in several different ways:

• when you make your first appointment we will collect your personal and demographic information via your registration.

• during the course of providing health care services, we may collect further personal information.

• we may also collect your personal information when you visit our website, send us an email, make an online appointment or communicate with us using social media.

• when you opt-in for our mailing lists.

• requests for testimonials

• in some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:

  • your guardian or responsible person

  • other involved health care providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging service

  • your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).

We use and collect this information to:

• contact and communicate with you

• provide you with business updates and news

• improve our business and the services we provide

• provide information or services you have requested

• for administrative processes

When, why and with whom do we share your personal information?

We will only disclose your personal information for the purpose or purposes of consultation with another practitioner or as otherwise permitted by law and only with your consent. This may include disclosure of information to your doctors or other health professionals. In the case of insurance or compensation claim it may be necessary to disclose and or collect information that concerns your return to work to an insurer or your employer.

Only people who need to access your information will be able to do so. Other than in the course of providing health care services or as otherwise described in this policy, this practice will not share personal information with any third party without your consent. We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

This practice will not use your personal information for marketing any goods or services to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying this practice in writing. This practice may use your personal information to improve the quality of the services offered to patients through research and analysis of patient data.

How do we store and protect your personal information?

Your personal information is stored on a password protected computer and may be stored securely online, or in the cloud through Simple Clinic (Practice Management Software). Only Omoi Health employees have access to this information and we are committed to securely storing and handling your personal information. 

For more information on Simple Clinic and their Privacy Policy, please visit their website:

https://simpleclinic.net/privacy-policy/

How can you access and correct your personal information?

You have the right to request access to, and correction of, your personal information. This practice acknowledges patients may request access to their medical records. We require you to put this request in writing and email this to us and we will respond within a reasonable time (30 days).

Unless we are subject to a confidentiality obligation or some other restriction on giving access to the information which permits us to refuse you access under the Privacy Act, and we believe there is a valid reason for doing so, we will endeavour to make your information available you within 30 days. We will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to hello@omoi.com.au.

How can you lodge a privacy-related complaint, and how will the complaint be handled at this practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure within 30 days. If a breach of this Privacy Policy occurs, or if you wish to a request a change to your  information, you may contact us by sending an email outlining your concerns to us at hello@omoi.com.au

 If you are not satisfied with our response to your complaint you may seek a review by contacting:

• The Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.

• The Western Australian Ombudsman at: https://www.ombudsman.wa.gov.au/

• The Western Australian Health and Disability Service Complaints Office at: https://www.hadsco.wa.gov.au/

Cookies and Google Analytics

Data gathered by Google Analytics are used to improve this website’s performance and usability. You can find out more about the information Google collects and how it is used here:

https://support.google.com/analytics/answer/6004245.

Google also provides an add-on for your browser that you can use to opt-out and prevent your data being used by Google Analytics. You can access that add-on here:

https://tools.google.com/dlpage/gaoptout.

 This website may use cookies to monitor browsing preferences. Analytical cookies from Squarespace are used to track how the website is being used. You can choose to configure your browser settings not to accept cookies.

Policy review statement

Our Privacy Policy will be regularly reviewed to ensure it is in accordance with any changes that may occur. If any changes occur, we will update this revised Privacy Policy on this website.